Privacy Policy

Introduction

Quentrixa d.o.o. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quentrixa.world or use our services.

Data Controller Information

The data controller for your personal information is Quentrixa d.o.o., a company registered in Slovenia with registration number 6125834972, VAT number SI61549873, located at Trubarjeva cesta 39, 6015 Koper, Slovenia. For any privacy-related enquiries, please contact us at privacy@quentrixa.world or call +386 58062690.

Data We Collect

We may collect and process the following types of personal data collection from you:

• Contact Information: Name, email address, phone number, postal address, and company details when you contact us or request our services.
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms.
• Technical Data: IP address, browser type, operating system, referring URLs, and website usage patterns.
• Service Data: Information related to the audit services we provide, including financial documents and business information you share with us.
• Marketing Data: Your preferences for receiving marketing communications and your communication preferences.

How We Use Your Information

We use the data we collect for the following purposes and have identified the legal basis for each use of your data:

• Service Provision: To provide our audit services, respond to enquiries, and manage client relationships (Legal basis: Contract performance and legitimate interests).
• Communication: To communicate with you about our services, respond to your questions, and provide customer support (Legal basis: Contract performance and legitimate interests).
• Legal Compliance: To comply with legal obligations, including regulatory requirements for audit documentation (Legal basis: Legal obligation).
• Marketing: To send you information about our services that may be of interest to you, where you have consented or where we have legitimate interests (Legal basis: Consent or legitimate interests).
• Website Improvement: To analyse website usage and improve our online services (Legal basis: Legitimate interests).

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as IT support, analytics providers, and professional advisors.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to appropriate confidentiality agreements.
• Consent: With your explicit consent for specific purposes not covered by this policy.

International Data Transfers

As we serve clients across the European Union, your data may be transferred to and processed in other EU member states. Any transfers outside the EU will be subject to appropriate safeguards, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. For audit-related documentation, we may be required to retain certain information for up to seven years in accordance with regulatory requirements. Marketing data will be retained until you withdraw consent or for a maximum of three years from your last interaction with us.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and information about how we process it.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data to another organisation in certain circumstances.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us at privacy@quentrixa.world or write to us at Quentrixa d.o.o., Trubarjeva cesta 39, 6015 Koper, Slovenia. You can also call us at +386 58062690 during our business hours (Monday-Friday: 8:00-17:00).

Supervisory Authority

You have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with applicable data protection laws. Contact details are available at www.ip-rs.si.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds under GDPR Article 6: (a) your consent, (b) performance of a contract with you, (c) compliance with legal obligations, (d) protection of vital interests, (e) performance of tasks in the public interest, or (f) legitimate interests pursued by Quentrixa or third parties, except where such interests are overridden by your fundamental rights and freedoms.